FAQ

YOU NEED A BOARD TO CHOOSE OR ORDER? HERE ARE THE QUESTIONS WHICH
WE ARE FREQUENTLY ASKED. TO READ THE ANSWER, CLICK ON THE QUESTION THAT INTERESTS YOU.
HOWEVER, IF YOU CAN'T FIND ANSWER TO YOUR QUESTION,
You can contact us directly by email at INFO@MODE-LIN.COM

MANAGE MY ACCOUNT
• How to register on MODE - LIN.COM?
• I lost my password and I can no longer connect...
• How do I change my password?
• How to receive the NEWSLETTER of MODE - LIN.COM?
HOW TO BUY MODE - LIN.COM
• How to choose your products?
• How to order?
• How to adjust and track my order?
• How to consult my invoice?
RETURNS AND COMPLAINTS
• Who do I contact for complaints?
• How do I return an item?
• One of my products is faulty or does not CORRESPOND to my order, what should I do? How does the VAS?

MANAGE MY ACCOUNT

HOW DO I REGISTER ON MODE - LIN.COM?

TO REGISTER, SIMPLY CLICK THE 'MY ACCOUNT' LOCATED IN THE TOP RIGHT OF THE HOMEPAGE OF THE SITE. YOU WILL THEN HAVE ACCESS TO THE REGISTRATION FORM WHICH WILL ALLOW YOU TO BECOME A MEMBER OF MODE - LIN.COM AND WILL RECEIVE A CONFIRMATION BY E-MAIL.
YOUR ACCOUNT ON MODE - LIN.COM WILL ALLOW YOU TO QUICKLY VALIDATE YOUR BASKET.
TO MODIFY YOUR INFORMATION ON MODE - LIN.COM, CLICK IN THE HEADING "MY ACCOUNT" AND THEN "ACCOUNT INFORMATION" TAB TO MAKE THE CHANGES.

I LOST MY PASSWORD AND I CAN'T CONNECT...

RENDEZ-VOUS IN SPACE «MY ACCOUNT». THEN CLICK ON THE "FORGOT YOUR PASSWORD" LINK, ENTER YOUR EMAIL ADDRESS AND WE WILL RESEND YOU YOUR PASSWORD BY E-MAIL.

HOW TO CHANGE MY PASSWORD?

NOTHING EASIER THAN TO CHANGE YOUR PASSWORD: LOG IN "MY ACCOUNT", AND THEN IN THE TAB "MY PERSONAL INFORMATION". ENTER YOUR OLD PASSWORD, THEN THE NEW PASSWORD AND CONFIRM YOUR NEW PASSWORD BY GRABBING A SECOND TIME. CONFIRM YOUR CHANGES BY CLICKING THE BUTTON 'EDIT '.

HOW TO RECEIVE THE NEWSLETTER OF MODE - LIN.COM?

GO TO THE HOMEPAGE OF THE SITE, IN THE "NEWSLETTER" SIGN-UP PAD ENTER YOUR EMAIL AND CONFIRM YOUR SUBSCRIPTION BY CLICKING ON THE BUTTON 'OK '. YOU'LL AUTOMATICALLY SIGN UP AND RECEIVE OUR NEXT NEWSLETTERS AS WELL AS OUR EXCLUSIVE OFFERS.
TO STOP RECEIVING THE NEWSLETTER, IT IS EASY, LOG ON TO 'MY ACCOUNT', THEN GO TO THE MENU FROM LEFT ON "SUBSCRIBE TO NEWSLETTER". THEN UNCHECK THE «I SUBSCRIBE» AND CONFIRM YOUR CHANGES BY CLICKING THE BUTTON 'SAVE '.
 

HOW TO BUY MODE - LIN.COM?
HOW TO CHOOSE YOUR PRODUCTS?

ALL PRODUCT CATEGORIES ARE ACCESSIBLE FROM THE TOP OF THE HOMEPAGE OF THE SITE, ON OUR HORIZONTAL MENU. THE HORIZONTAL MENU, WITH THE CATEGORIES, OR THE VERTICAL MENU, PLACED ON THE LEFT WITH THE ITEMS OF THE SELECTED CATEGORY, ARE ALWAYS ACCESSIBLE WHEREVER YOU ARE IN THE SITE.
CLICK ON THE CATEGORY THAT INTERESTS YOU AND POSITION YOURSELF ON THE TOPIC OF YOUR CHOICE. ALL THE PRODUCTS OF THE TOPIC WILL BE DISPLAYED.
BY CLICKING ON THE PRODUCTS AND THE PRODUCT SHEET WILL BE DISPLAYED WITH DETAILED INFORMATION AND THE VARIOUS OPTIONS AND FINISHES AVAILABLE, CONFIGURABLE BUTTONS USING SIZE AND COLOR.
 

HOW TO ORDER?

THE PROCEDURE OF ORDERING ON OUR SITE RUNS AS FOLLOWS:

-IF YOU WANT TO PURCHASE THIS PRODUCT, CLICK ON THE ' ADD TO CART' BUTTON HAVING TAKEN CARE TO CHOOSE SIZE AND COLOR THAT AGREE YOU THE PRODUCT IS THEN ADDED TO YOUR SHOPPING CART. THE BASKET INDICATES TIME REAL-TIME THE NUMBER OF ITEMS ORDERED AND IS AVAILABLE AT ALL TIMES ON THE UPPER PART OF THE SITE.

-YOU CAN AT ANY TIME ACCESS TO YOUR CART AND CHANGE THE CONTENT BY CLICKING ON "SHOPPING CART". ONCE IN YOUR CART, YOU CAN ALWAYS RETURN IN THE TOPICS OF ALWAYS ACCESSIBLE CATEGORIES. TO DELETE A PRODUCT IN THE BASKET, PUT THE QUANTITY OF THE PRODUCT TO REMOVE A 0 PRODUCT TO REMOVE. TO CHANGE THE QUANTITY PER ITEM, ENTER THE QUANTITY YOU WANT IN THE WINDOW 'QUANTITY '.

-ONCE YOUR COMPLETED PURCHASES MAKE YOU IN YOUR SHOPPING CART.
ALREADY CLIENT MODE - LIN.COM
SIGN IN WITH YOUR E-MAIL ADDRESS AND YOUR PASSWORD, AND CLICK ON THE BUTTON "LOGIN". YOU THEN GO TO THE SELECTION OF YOUR BILLING ADDRESS. IF YOU HAVE ALREADY SET YOUR ADDRESSES IN YOUR ACCOUNT, THEN SELECT ONE OF YOUR CHOICE.

NEW CLIENT MODE - LIN.COM
YOU NEED TO REGISTER YOUR DETAILS ENTER YOUR E-MAIL AND CLICK ON CREATE AN ACCOUNT. OF COURSE, YOU CAN REGISTER AT THIS STAGE WITHOUT GETTING OUT OF YOUR ORDER. ENTER YOUR INFORMATION THAT WILL BE NECESSARY FOR THE PROPER FUNCTIONING OF THE DELIVERY PROCESS.

-YOU GO NOW TO THE CHOICE OF THE MODE OF DELIVERY, SHIPPING COSTS SE CALCULATION AUTOMATICALLY.

-TO FINALIZE YOUR ORDER ACCEPT THE GENERAL CONDITIONS OF SALE AND SELECT YOUR MODE OF PAYMENT.

HOW TO SET AND TRACK MY ORDER?

AFTER THE CHOICE OF THE DELIVERY MODE, YOU ARE NOW REDIRECTED TO YOUR CURRENT ORDER AND WILL BE ABLE TO SELECT YOUR METHOD OF PAYMENT.
YOU WILL BE ADVISED OF THE TOTAL COST OF YOUR ORDER. THE NEXT STEP WILL BE THE VALIDATION OF TERMS AND CONDITIONS OF SALE AND YOUR FINAL ORDER.
IF YOU CHOSE A METHOD OF PAYMENT AMONG THE GROUP 'BY CARD OR PAYPAL", YOU WILL NOW BE REDIRECTED TO OUR SECURE ONLINE PAYMENT PROVIDER.
ENTER YOUR BANKING INFORMATION AND CONFIRM THE PAYMENT BY CLICKING ON THE BUTTON "YES, I CONFIRM MY PAYMENT.
IF YOU HAVE CHOSEN A METHOD OF PAYMENT AMONG THE GROUP 'CHEQUE OR BANK TRANSFER', YOU WILL RECEIVE BY MAIL A CONFIRMATION FOLLOWED BY OUR COORDINATED.
WE THEN INFORM YOU OF YOUR ORDER NUMBER.
YOU WILL RECEIVE AN E-MAIL CONFIRMING THAT YOUR ORDER IS TAKEN INTO ACCOUNT, WITH THE INVOICE CORRESPONDING TO THE PAYMENT OF YOUR ORDER, THEN, TO THE SHIPMENT OF YOUR ORDER, A SECOND E-MAIL CONTAINING FOLLOWED BY YOUR PARCEL NUMBER TO TRACK ITS DELIVERY. YOUR COMMAND REFERENCES ARE ON ALL CONFIRMATION EMAILS.

HOW CAN I VIEW MY BILL?

YOUR BILLS ARE AVAILABLE AT ANY TIME WITH THE HEADING "MY ACCOUNT", AND THEN ON THE MENU «MY ORDERS». CLICK ON THE "BILLS" LINK TO SEE YOUR BILLS. WHEN YOUR ORDER IS PLACED BUT NOT PAID, YOU ONLY HAVE ACCESS TO YOUR ORDER INFORMATION. ONCE YOUR ORDER IS PAID, YOUR FINAL INVOICE WILL BE AVAILABLE ON THIS SCREEN.

IF YOU CHANGE YOUR MIND AND YOU FEEL THAT THE PRODUCT RECEIVED DOES NOT MATCH WHAT YOU EXPECTED, YOU HAVE A PERIOD OF 15 DAYS WORKING AFTER ITS RECEIPT TO RETURN YOUR ITEM IN ITS PACKING OF ORIGIN AS PROVIDED FOR IN ARTICLE L 121-20 OF THE CONSUMER CODE. DEPENDING ON YOUR CHOICE, YOU CAN GET A REFUND OR AN EXCHANGE. WE WILL REFUND YOU WITHIN A MAXIMUM OF 15 DAYS TIME.
HERE ARE THE PROCEDURES TO FOLLOW:
FOR INQUIRIES RELATING TO COMMISSIONED LIVERY, RENDEZ-VOUS IN SPACE "CONTACT US" TO MAKE A REQUEST ONLINE VIA OUR CONTACT FORM.
RETURNED ITEMS MUST BE IN THEIR ORIGINAL PACKAGING, INTACT, WITHOUT TRACE OF USE, ACCOMPANIED BY ALL THE ACCESSORIES ANY, LABEL, BUTTON,... OUR CUSTOMER SERVICE WILL LET KNOW YOU HOW TO DO. THE RETURN COSTS ARE YOUR RESPONSIBILITY.

RETURNS AND COMPLAINTS

A WHO SHOULD I CONTACT FOR CLAIMS?

OUR CUSTOMER ADVISORS ARE AT YOUR DISPOSAL IF YOU HAVE A CLAIM ON A PRODUCT BY THE UPDATED CONTACT FORM AT YOUR DISPOSAL. MODE - LIN.COM WILL DO ITS BEST TO BRING YOU SATISFACTION.
 

HOW DO I RETURN AN ITEM?

IF YOU CHANGE YOUR MIND AND YOU FEEL THAT THE PRODUCT RECEIVED DOES NOT MATCH WHAT YOU EXPECTED, YOU HAVE A PERIOD OF 100 DAYS WORKING AFTER ITS RECEIPT TO RETURN YOUR ITEM IN ITS PACKING OF ORIGIN AS PROVIDED FOR IN ARTICLE L 121-20 OF THE CONSUMER CODE. DEPENDING ON YOUR CHOICE, YOU CAN GET A REFUND OR AN EXCHANGE. WE WILL REFUND YOU WITHIN A MAXIMUM OF 15 DAYS TIME.
HERE ARE THE PROCEDURES TO FOLLOW:
FOR INQUIRIES RELATING TO COMMISSIONED LIVERY, RENDEZ-VOUS IN SPACE "CONTACT US" TO MAKE A REQUEST ONLINE VIA OUR CONTACT FORM.
RETURNED ITEMS MUST BE IN THEIR ORIGINAL PACKAGING, INTACT, WITHOUT TRACE OF USE, ACCOMPANIED BY ALL THE ACCESSORIES ANY, LABEL, BUTTON,... OUR CUSTOMER SERVICE WILL LET KNOW YOU HOW TO DO. THE RETURN COSTS ARE YOUR RESPONSIBILITY.

ONE OF MY PRODUCTS IS FAULTY OR DOES NOT CORRESPOND TO MY ORDER, WHAT SHOULD I DO? HOW DOES THE SERVICE WORK?

IF THE RECEIVED PRODUCT WAS DAMAGED DURING SHIPMENT, YOU CAN EITHER REFUSE THE DELIVERY OF THE PRODUCTS AND DO SEE THE CARRIER, EITHER HANDWRITTEN, DETAILED AND DATED ON THE DELIVERY TO YOU RESERVATIONS MAKE PAYROLL THE CARRIER. YOU HAVE A PERIOD OF THREE (3) WORKING DAYS FROM THE RECEIPT OF THE PRODUCT TO CONFIRM YOUR RESERVATIONS TO THE CARRIER BY REGISTERED LETTER WITH ACKNOWLEDGEMENT OF RECEIPT. THE CARRIER WILL TELL YOU HOW TO PROCEED.
IF THE PRODUCT RECEIVED IS DEFECTIVE, CONTACT US VIA THE FORM AT YOUR DISPOSAL CONTACT WITHIN 2 DAYS OF DELIVERY. WE'LL TELL YOU HOW TO PROCEED.
IF THE DELIVERED PRODUCT DOES NOT CORRESPOND TO THAT ORDERED (ERROR ON THE QUANTITY, THE COLOR OR THE REFERENCE OF THE PRODUCT, PRODUCT MISSING, ETC.), PLEASE SEND US A CLAIM BY THE CONTACT FORM WITHIN A PERIOD OF 7 DAYS. AFTER ACCEPTANCE WRITTEN FASHION - LIN.COM, YOU AGREE TO RETURN THE PRODUCT CONCERNED WITHIN A PERIOD OF 7 DAYS, AT THE EXPENSE OF MODE - LIN.COM, IN HIS CONDITION AND ITS ORIGINAL PACKAGING, WITH ALL THE CORRESPONDING DOCUMENTS. UPON RECEIPT OF THE PRODUCT IN DUE FORM, MODE - LIN.COM WILL RETURN, AT ITS EXPENSE, THE PRODUCT ORIGINALLY ORDERED.